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Ordering Policy

When you order from the dermelect.com, we respect your privacy. The information you provide to us is used to help personalize and specialize product information and offers to our customers.

Your name and information is used only for Dermelect’s purposes and is not intended to be given to any third party. Your e-mail address will be used to get you information and updates on Dermelect’s products and to provide you with up-to-date order information. Rest assured that all information submitted at our website is secure.

Let us know your thoughts on our products and service. Tell us your needs and we'll do our best to meet them. We welcome any feedback you have to share with us. Feel free to contact us with any comments and/ or questions at support@dermelect.com

Online Ordering

  1. Select the items you want by clicking the ADD TO CART button. The item will be in your cart wherever else you decide to go on the site. You can also easily adjust the quantity of that item to order by pressing UPDATE or REMOVE before you checkout.
  2. From there, the basic ordering process begins. You can CONTINUE SHOPPING or go to CHECKOUT.
  3. Upon checkout, you will receive the option to login to your existing account, register for a new account or proceed to checkout as a guest. * Please note, checking out as a guest does not keep track of your order history or earn reward points. We highly recommend registering for an account.

Order Processing
Most orders will be processed within 24 hours of receipt. Processing time does not include weekend days or holidays. Orders placed on the weekend days/holidays will be processed on the following, regular business day. Excluding holidays, orders are processed and shipped on regular business days only (Monday through Friday). Delivery for most orders for items that are in stock take approximately 5 to 7 business days from the day it leaves our warehouse.

Customer Service
If your order is missing a product, contains a damaged item, or other concern, please contact a Dermelect Customer Representative at 1-888-693-3763 Monday through Friday 9:00 a.m. to 5:00 p.m. eastern standard time, or email us at support@dermelect.com. To expedite your request, please have your order confirmation number available. We will always do our best to accommodate your concern as efficiently as possible.

Returns and Exchanges
If you do have to exchange or return a product, please do so within 30 days of purchase & enclose your original receipt (packing slip). Shipping and handling costs are not included in refunds. Please note that all merchandise orders over $250.00, gifts & sets, special promotional offers and Dermpro discounted orders are Final Sale.

Dermelect products purchased outside of Dermelect.com must be returned to their original point of purchase.

Please submit returns to:
Dermelect Cosmeceuticals
14 Bond Street, Ste. 321
Great Neck, NY 11021
Attn: Returns

Shipping & Handling
Total Purchase Shipping & Handling
$0.00 through $20.00 -- $5.95
$20.01 through $30.00 -- $6.95
$30.01 through $50.00 -- $7.95
$50.01 and over - FREE

*Please note that we do not send packages overnight or 2 day air. All packages will be shipped via UPS or USPS (PO Boxes, APO, AK, HI and PR).

International Shipping
Our standard shipping is applicable to the United States (including AL and HI).
Outside of the U.S.: Please email us your contact information and we will provide you with a distributor in your region.  If unavailable in your country, then we will ship directly to you for an additional shipping & handling charge of US $19.95.  All international orders are considered final sale. Please note we are unable to ship nail lacquer overseas. If you place an international order for any of our nail lacquer your order will be cancelled. We apologize for any inconvenience. 

Sales Tax
If your shipment is going to any destination in the U.S. besides New York, sales tax will not be charged to your purchase. By law we are required to charge sales tax on orders being shipped anywhere in New York. We use a flat rate of 8.625% on all applicable orders.

SSL Security Information
Shopping at dermelect.com is safe with all online transactions are handled with industry-standard SSL encryption. When you enter your credit card number, it is transmitted across the Internet in an encrypted (scrambled) form, and then decoded when it gets to us. For added security, we also encrypt the credit card number when it is stored on disk and when we forward it to the merchant. Our site and all correspondence to and from dermelect.com is secure. Dermelect.com does not store your credit card information for future orders once the initial order has been processed.
 

Customer Comment Release
Please note that by submitting your comments ("Material") on Dermelect products and/or service in the Customer Comment Field, you hereby consent to and authorize Dermelect, it's affiliates, agents, representatives and all persons or entities acting with Dermelect's permission or upon its authority to use your name, together with your comments in whole or in part, in connection with exhibition, merchandising, advertising, promotion, distribution, sale and any other activities relating to Dermelect. This right includes the right to incorporate and use the Material in video, audio, print ads, catalogs, packaging and package inserts, web site and all other media ("Advertising"), and to reproduce, exhibit, broadcast, transmit and distribute Advertising containing the Material. You hereby waive any and all rights to inspect or approve the Advertising or the uses to which it may be applied.