ORDER PROCESSING
Orders are typically processed within one business day, excluding weekends and holidays. Orders placed on weekends or holidays will begin processing on the next regular business day. Standard transit time is approximately 2 to 7 business days after your order leaves our New York facility.
ORDER CHANGES & CANCELLATIONS
If you need to cancel your order or make a change, please contact us within 20 minutes of placing your order at support@dermelect.com and include your order number. We will do our best to accommodate your request. However, once an order has entered the fulfillment process or has shipped, we may be unable to modify or cancel it.
SHIPPING CHARGES
Dermelect offers free standard shipping on U.S. orders of $35 or more.
| Product Purchase | Fee |
| $0.00 - $35.00 | $7.00 |
| $35.00 + | FREE |
INTERNATIONAL SHIPPING
Standard shipping rates listed above apply to U.S. orders only. For eligible international destinations, shipping and handling charges start at US $20.00 and vary based on location. All international orders are FINAL SALE.
Note: Nail lacquers are restricted from international shipment.
DAMAGED, MISSING OR INCORRECT ORDERS
If your order arrives damaged, is missing a product, or contains an incorrect item, please contact Customer Support at support@dermelect.com with your order number so our team can assist you.
SALES TAX
Your order is subject to sales tax. Rate dependent on your delivery address and jurisdiction.
SUBSCRIPTIONS
Dermelect offers an auto-delivery subscription service on select products. By enrolling in a subscription, you agree to our Terms of Service and authorize Dermelect to automatically charge your selected payment method for recurring orders based on the delivery frequency selected at checkout. Your subscription will automatically renew and continue until canceled.
You may manage, pause, delay, or cancel your subscription through your customer account or by contacting us by phone. Any changes must be made before your next scheduled ship date. All auto-delivery orders, including the initial order and recurring orders, are subject to our standard order processing times. Promotional codes cannot be applied to auto-delivery orders unless otherwise stated.
RETURNS AND EXCHANGES
For complete information regarding returns, exchanges, eligibility, processing fees, and refunds, please see our Returns & Refunds Policy. Full sets, kits, and bundles must be returned in their entirety. Individual items from a set, kit, or bundle are not eligible for a separate refund or exchange.
To initiate an eligible return or exchange, visit our Returns Center.
PAYMENT AUTHORIZATION
All purchases are subject to payment authorization prior to processing. Only authorized purchases will be processed and shipped. Your bank or card issuer may place a temporary authorization hold on your account when an order is submitted. Any such hold is controlled by your financial institution and may remain visible for a period of time depending on their policies.
Dermelect reserves the right to cancel or modify an order due to unauthorized payment, altered or ineligible use of an offer, system errors, or other unforeseen issues.
SECURE PAYMENTS
Dermelect.com uses secure payment processing to help protect your payment information during checkout. Dermelect does not store your full credit card information for future orders after the initial transaction has been processed.