Refund policy
RETURNS & EXCHANGES
We offer a 30 Day, 'Bottom Of The Jar' satisfaction guarantee.
If you are not satisfied with your purchase, we will accept returns and exchanges within 30 days of purchase. Be sure to enclose your original receipt (packing slip) with your return. A receipt or proof of purchase is required to process your refund to your original method of payment.
Returned products are your responsibility until they arrive at Dermelect. Though it’s not required, we do recommend purchasing tracking services for your protection in case you need to contact us about your return. Only products received by our warehouse can be credited. If we cannot locate your order number, we are unable to process the refund. We encourage you to be mindful of what is being sent to us as any products incorrectly sent back cannot be credited and will not be sent back to you. Dermelect does not incur the cost of return tracking or postage.
Please note that a $10.00 processing fee will be deducted from your refund. Shipping charges are non-refundable. To request a return or exchange, click here and follow the steps provided. Kindly note that we will process your request as soon as possible.
Dermelect products purchased outside of Dermelect.com must be returned to their original point of purchase.
Returns or exchanges may be limited based on program abuse, misuse, or bulk purchases. All orders over $250.00 are FINAL SALE.
REFUNDS
We aim to refund you within 12 business days of the product being returned to Dermelect, however, these times may be impacted during high volume periods.
All returns will be credited to the original method of payment. We cannot process your refund to an alternative card. The refund will be issued upon processing of the returned product(s). You will receive an email notification upon completion of return processing.
FAIR USE
If we notice an abnormal pattern of return activity or behavior then we may connect with you about your returns. Any abuse of the return policy can result in the suspension of the account and any associated accounts. If this has happened to you, and you think we’ve made a mistake, contact our customer support team and we’ll be happy to review it with you. If your account has been suspended and you need to make a return, contact our customer support team before sending any products back.
Dermelect maintains the right to determine, in its sole and absolute discretion, whether you are entitled to a refund and, if so, the amount of the refund you are eligible to receive. Dermelect reserves the right, in its sole and absolute discretion, to refuse to provide a refund or accept your Order for any reason, including, but not limited to, if we deem your Order to be suspicious or fraudulent in any way.
All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped. We reserve the right to cancel any order due to unauthorized, altered, or ineligible use of offer and to modify or cancel any order due to system errors or unforeseen problems.
